1/18/2006
Southwestern Bell Customer Service - Again
My parents have had an antiques store for the past 27 years. They have had the same phone service with SWBell that they originally started with. The (phone) service was fine. They promptly fix any issues. It was cheap enough. No worries right?
SWBell decides to go on a signup drive, so a sales person calls to explain that unless they choose a yearly contract with SWBell, the rates are going to go up… drastically.
Come on, I understand trying to get commitments out of people so they’ll stop jumping around to the latest free offer. But why mess with a long term customer that hasn’t even thought about switching? Use some common sense business bean counter.
The day SWB called was the day they started looking for new phone service. Lost a customer after 27 years over a few extra dollars.
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