6/26/2007
Outlook Express Uses 100% CPU
Windows users, please don’t use the Inbox in Outlook Express as a repository to store years of mail. I was recently called out to a client’s site to debug several email issues. Errors sending mail, errors receiving mail, this folder cannot be displayed.
After Googling a few of the error messages I found most of the fixes were directed at cleaning and rebuilding the Outlook Express default folders (Inbox, Sent Items, Deleted Items).
The basic steps are:
- Close Outlook Express 6
- Create a folder c:\temp (if it is not already there).
- Copy the contents of my “C:\Documents and Settings\Owner\Local Settings\Application Data\Identities\{YOUR_IDENTITY_STRING}\Microsoft\Outlook Express” to c:\temp
- Rename C:\Documents and Settings\{YOUR_IDENTITY_STRING}\Local Settings\Application Data\Identities\{YOUR_IDENTITY_STRING}\Microsoft\Outlook Express\inbox.dbx to inbox-old.dbx
- Open Outlook Express. It will create an empty Inbox and will show only one message “Welcome to Outlook Express 6″
- From the menu, open File->Import->Messages Choose Outlook Express
- Click Next
- Choose Import mail from an Outlook Express Identity and select your identity (Main Identity is the default)
- Click OK
- Browse to the folder c:\temp
- Click Next
- Choose Inbox
- Click Next
- Messages from your Inbox will be imported and appear in your new Inbox
- Click Finished
More information about the file corruption may be found at Microsoft.com
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